"You were also very helpful in resolving any issues and we really appreciate that. Many thanks for everything." Sue, Bristol
For your peace of mind, we are one of the few companies (the only reproduction oak furniture company we believe) to be accepted as a member of Trading Standards - Buy With Confidence scheme (opens in new window/tab). This scheme was launched some years ago to support and promote reliable retailers and increase consumer protection by providing a list of approved traders. We are proud to be be one of these.
As part of the acceptance procedure, we have been checked by officials from our Local Councils Trading Standards Service, to ensure we operate within the law. This involves a lengthy and rigorous audit at our premises, covering a number of checks, including:
In addition, checks will have been made on our personal and business history including:
Furthermore, Trading Standards officials have also picked out 10 of our previous clients, at random, and contacted them direct, for first hand feedback as to our standard of service, integrity and product value. And it doesn't stop there. Having been accepted into the scheme, we are continually monitored by way of customer feedback sent direct to Trading Standards.
So you may ask yourself...
What does all this mean for me?
In simple terms, you can order from us with absolute confidence, knowing that, as an approved and monitored Trading Standards Scheme member, you can trust us to fulfil (and hopefully exceed) your expectations. You also have the added assurance that, in the unlikely event that something does go wrong, Trading Standards are on hand to assist both parties in resolving any issues. Click here to see independent reviews about us (opens in new window/tab).
All our prices include VAT and free mainland England delivery. Details here of our UK and overseas delivery service
Easy to place your order and pay...
You can simply place your order here on our website by using our intuitive selection boxes (on any of our product pages) and then continue through to your basket page (you'll need to register with us first - see 'Login/Register'). You can email or phone us to pay for your order, or visit us personally at our showroom. Click here for contact details. We accept BACS transfer, cheque, credit card or debit card payments.
However you want to order, we've made it both straightforward and safe (see our accreditation's below).
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