"We really felt we were being taken care of and that we were not ''just another customer" Jo and John, Suffolk
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below in paragraph 9). We will fully comply with all applicable GDPR Data Protection and consumer legislation from time to time in place.
We do not sell, hire, or otherwise disclose such information to any other party (other than in the circumstances set out below, in paragraph 9).
When you use the User Area part of this Website, we will ask you to input Personal Information such as your name, e-mail address, post code, product selections, and a password. We may collect, and our third party providers of statistics and data content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the Data Commissioner's Office. We use your information only for the following purposes:
• Processing your orders
• For statistical or survey purposes to improve this Website and its services to you
• To serve website content to you
• To administer this website
For clients, we hold information that has been provided, i.e. name, address, email addresses and telephone number/numbers, as well as details of your purchase, i.e. as laid out on your Order Confirmation, in addition to relevant notes, drawings etc. that pertain to your original order, for a period of ten years. This is so we are able to refer back, for example, in the event of a fresh order being submitted, for product range, colour and ageing matching purposes and are able to reference this information to the above contact details as given on your original order. We also retain this information, for the same period of time, in the event of a claim being made, which may fall under our guarantee terms.
For enquiries, we hold information given to us by the enquirer, as well as other relevant information we’ve added by way of product details, for a period of two years, to allow a reasonable time for such enquiries to convert into actual orders, without having to re-start the process.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
All our prices include VAT and free mainland England delivery. Details here of our UK and overseas delivery service
Easy ways to place your order and pay...
1. You can simply place your order here on our website by using our intuitive selection boxes (on any of our product pages) and then continue through to your basket page (you'll need to register with us first - see 'Login/Register'. This will then take you through to the secure server of WorldPay, where you can pay your deposit for bespoke pieces, or full payment for accessories.
2. Alternatively, you can email or phone your order through, or visit us personally at our showroom. Click here for contact details. We accept BACS transfer, cheque, credit card or debit card payments.
However you want to order, we've made it both straightforward and safe (see our accreditation's below).
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